Keep control of events
Be aware of the patterns of activity in everyday process and governance reality. Manage the interplay as projects materialize. Capture anomalies which may forewarn disturbance or are a source for optimization
Understanding the true effectiveness of a process in day-to-day reality requires a close look at patterns of activity by involving the joint expertise of those closely involved in the work taking place at the front end.
An operational review addresses the team’s expertise, capturing suggestions to bridge the gaps between process and reality. The participative process provides stronger team relationships, ownership and learning.